An interactive information exchange between your devices and our service management system whenever high quality maintenance support is required.
CS Remote Care provides state-of-the-art machine-to-machine communication (M2M) between bizhub output devices and the Konica Minolta service organisation: The remote connection relays all relevant system data in real time, advising the Konica Minolta service early on of routine maintenance or any other required intervention, for instance to rectify a technical problem.
Via the remote communication path it is possible to trigger automated services, such as the delivery of consumables, and to carry out tasks remotely, including services like firmware updates and device settings. Via a remote panel, guidance and instructions can be provided to end users from a distance. Web portal also includes graphical and user-friendly web interface with the information about device status and reporting section.
What sets CSRC apart
Why we stand out
No more service calls just to request toner replenishment, forward meter readings, or adjust settings. With our Remote Services, you’ll benefit from automated meter readings and timely consumable deliveries. Plus, configurations can be adjusted remotely for even greater convenience.
Every device issue is automatically registered and reported to the Konica Minolta support platform, including the lifespan of each individual part. This data allows us to quickly analyze and resolve potential problems, proactively preventing breakdowns and ensuring maximum uptime for your devices.
With our Remote Services, we ensure your devices are instantly updated with the latest security features and enhancements as soon as they become available. For larger printer fleets, we can also adjust settings on every device to your desired configuration whenever you need it.
Our Remote Services drastically reduce the need for onsite visits. By receiving precise device data in advance, our field engineers arrive fully prepared and can resolve many issues remotely. Onsite visits are only necessary for repairs or when you choose to upgrade your hardware.
With the CS Remote Care concept, Konica Minolta ensures minimal downtime for your output devices, boosts productivity, and allows routine maintenance to be scheduled around your work demands.
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