Frequently Asked Questions

Field Service Department

The KM machines is capable of copying onto a wide range of materials and is not limited to only one brand and type of paper/throughput materials, but we need to consider the thickness/weight which varies depending on what model.

Temperature: 10 to 30oC / 50 to 85oF, (with a fluctuation of 10oC / 18oF or less per hour)
Humidity: 15% to 85%, (Relative humidity with a fluctuation of 10%/h per hour
Levelness: Difference between front and back, right and left should be (one) 1 degree or under

You may call our Material Management Department @ 850-1803/850-0882

• KM machines has jam location indicator
• Tell us were the jam is located and we will guide you on how to remove it.
• You may call our Technical Department @ 897-2529

  • Bizhub models have different location of main/sub switch. Can we know what specific model of your machine and we will guide you on how to turn on the machine.
  • You may call our Technical Department @ 897-2529

Majority of KM machines (Bizhub) supports printing.

KM machines that are embedded with postscript support Win7 and Macintosh OS.

We can offer maintenance contract but subject for approval.